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饭店酒店管理专业英语实用教程PDF|Epub|txt|kindle电子书版本网盘下载

饭店酒店管理专业英语实用教程
  • 鲁阿凤,司爱侠,王凤元编著 著
  • 出版社: 北京:清华大学出版社
  • ISBN:7302118574
  • 出版时间:2006
  • 标注页数:266页
  • 文件大小:10MB
  • 文件页数:280页
  • 主题词:饭店-英语-教材

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图书目录

目录1

Unit 11

Dialogue Samples A Long-Distance Call Reservation1

A Group Reservation2

Requests Unable to Be Satisfied2

Useful Expressions3

Situational Dialogues5

Text A Room Reservation6

New Words7

Notes11

Phrases11

Exercises12

Text B Internet-based Reservation15

New Words18

Phrases20

Abbreviations20

Exercises20

Unit 222

Dialogue Samples Registering a Guest Who Has a Reservation22

Tour Group Check-in23

Receiving a Walk-in Guest23

Useful Expressions24

Text A Accommodation Ratings27

Situational Dialogues27

New Words30

Phrases32

Abbreviations33

Notes33

Exercises34

Text B Room Categories,Views and Bedding Types37

New Words39

Phrases41

Exercises42

Dialogue Samples Making an International Call43

Unit 343

Making a Morning Call44

Making a House Phone Call44

Useful Expressions45

Situational Dialogues48

Text A Telephone Calls49

New Words51

Phrases54

Abbreviations54

Notes54

Exercises56

Text B Mobile Phone59

New Words62

Phrases63

Abbreviations64

Exercises64

Unit 466

Dialogue Samples Handling a Complaint About Chamber Service66

Handling a Complaint About Lost Articles67

Handling a Complaint About Noise67

Useful Expressions68

Situational Dialogues71

Text A Reduce Your Customers'Complaints71

New Words73

Phrases74

Notes75

Exercises76

Text B Complaints79

New Words81

Phrases83

Abbreviations83

Exercises83

Unit 585

Dialogue Samples Checking out by Credit Card85

Checking out in Cash86

Checking out by Company86

Useful Expressions87

Text A Front Office Accounting(1)91

Situational Dialogues91

New Words94

Phrases95

Abbreviations96

Notes96

Exercises97

Text B Front Office Accounting(2)100

New Words103

Phrases105

Abbreviations105

Exercises105

Dialogue Samples Offering In-room Service107

Unit 6107

Making Up the Room108

Turn-down Service108

Useful Expressions109

Situational Dialogues111

Text A Hotels Housekeeping,Staff Scheduling112

New Words115

Phrases116

Abbreviations117

Notes117

Exercises118

Text B Housekeeping Department121

New Words126

Phrases127

Abbreviations127

Exercises127

Unit 7129

Dialogue Samples Standard Laundry Service129

Express Laundry Service129

Damage Problem130

Useful Expressions131

Situational Dialogues133

Text A Develop the Hotel Laundry Service Further134

New Words136

Phrases137

Notes137

Exercises138

Text B Hotel Laundry Service Can Deliver a Mixed Bag of Messages142

New Words144

Phrases145

Exercises145

Unit 8147

Dialogue Samples Room Service147

Baby-sitting Service148

Useful Expressions149

Maintenance149

Situational Dialogues152

Text A Room Service or Food Delivery153

New Words155

Phrases157

Notes157

Exercises158

Text B Classification ofHotel Operation161

New Words163

Phrases164

Exercises165

A Table for Three166

Unit 9166

Dialogue Samples A Reservation for a Party of Eight166

Requests Unable to Be Satisfied167

Useful Expressions168

Situational Dialogues169

Text A Chinese Cuisine169

New Words171

Phrases173

Notes174

Exercises175

Text B Etiquette Tips and Pitfalls177

New Words179

Phrases181

Exercises182

Unit 10183

Dialogue Samples Taking Orders183

Ordering Steak184

Ordering Dessert184

Useful Expressions185

Situational Dialogues187

Text A French Cuisine187

New Words190

Phrases192

Notes193

Exercises194

Text B Japanese Cuisine196

New Words198

Phrases199

Exercises199

Unit 11201

Dialogue Samples Paying in Cash201

Paying with Credit Card201

Handling a Complaint about a Wrong Bill202

Useful Expressions202

Situational Dialogues205

Text A Credit Cards205

New Words208

Phrases210

Abbreviations211

Notes211

Exercises213

Text B Different Types of Credit and Debit Cards215

New Words218

Phrases218

Exercises219

Unit 12220

Dialogue Samples Asking About the Recreation and Fitness Center220

At the Bowling Room221

At the Indoor Swimming Pool221

Useful Expressions222

Situational Dialogues225

Text A Fitness Center225

New Words228

Phrases231

Notes231

Exercises232

Text B Choosing Exercise for Better Health235

New Words238

Phrases240

Exercises240

附录 参考答案241

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