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饭店酒店管理专业英语实用教程PDF|Epub|txt|kindle电子书版本网盘下载
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- 鲁阿凤,司爱侠,王凤元编著 著
- 出版社: 北京:清华大学出版社
- ISBN:7302118574
- 出版时间:2006
- 标注页数:266页
- 文件大小:10MB
- 文件页数:280页
- 主题词:饭店-英语-教材
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图书目录
目录1
Unit 11
Dialogue Samples A Long-Distance Call Reservation1
A Group Reservation2
Requests Unable to Be Satisfied2
Useful Expressions3
Situational Dialogues5
Text A Room Reservation6
New Words7
Notes11
Phrases11
Exercises12
Text B Internet-based Reservation15
New Words18
Phrases20
Abbreviations20
Exercises20
Unit 222
Dialogue Samples Registering a Guest Who Has a Reservation22
Tour Group Check-in23
Receiving a Walk-in Guest23
Useful Expressions24
Text A Accommodation Ratings27
Situational Dialogues27
New Words30
Phrases32
Abbreviations33
Notes33
Exercises34
Text B Room Categories,Views and Bedding Types37
New Words39
Phrases41
Exercises42
Dialogue Samples Making an International Call43
Unit 343
Making a Morning Call44
Making a House Phone Call44
Useful Expressions45
Situational Dialogues48
Text A Telephone Calls49
New Words51
Phrases54
Abbreviations54
Notes54
Exercises56
Text B Mobile Phone59
New Words62
Phrases63
Abbreviations64
Exercises64
Unit 466
Dialogue Samples Handling a Complaint About Chamber Service66
Handling a Complaint About Lost Articles67
Handling a Complaint About Noise67
Useful Expressions68
Situational Dialogues71
Text A Reduce Your Customers'Complaints71
New Words73
Phrases74
Notes75
Exercises76
Text B Complaints79
New Words81
Phrases83
Abbreviations83
Exercises83
Unit 585
Dialogue Samples Checking out by Credit Card85
Checking out in Cash86
Checking out by Company86
Useful Expressions87
Text A Front Office Accounting(1)91
Situational Dialogues91
New Words94
Phrases95
Abbreviations96
Notes96
Exercises97
Text B Front Office Accounting(2)100
New Words103
Phrases105
Abbreviations105
Exercises105
Dialogue Samples Offering In-room Service107
Unit 6107
Making Up the Room108
Turn-down Service108
Useful Expressions109
Situational Dialogues111
Text A Hotels Housekeeping,Staff Scheduling112
New Words115
Phrases116
Abbreviations117
Notes117
Exercises118
Text B Housekeeping Department121
New Words126
Phrases127
Abbreviations127
Exercises127
Unit 7129
Dialogue Samples Standard Laundry Service129
Express Laundry Service129
Damage Problem130
Useful Expressions131
Situational Dialogues133
Text A Develop the Hotel Laundry Service Further134
New Words136
Phrases137
Notes137
Exercises138
Text B Hotel Laundry Service Can Deliver a Mixed Bag of Messages142
New Words144
Phrases145
Exercises145
Unit 8147
Dialogue Samples Room Service147
Baby-sitting Service148
Useful Expressions149
Maintenance149
Situational Dialogues152
Text A Room Service or Food Delivery153
New Words155
Phrases157
Notes157
Exercises158
Text B Classification ofHotel Operation161
New Words163
Phrases164
Exercises165
A Table for Three166
Unit 9166
Dialogue Samples A Reservation for a Party of Eight166
Requests Unable to Be Satisfied167
Useful Expressions168
Situational Dialogues169
Text A Chinese Cuisine169
New Words171
Phrases173
Notes174
Exercises175
Text B Etiquette Tips and Pitfalls177
New Words179
Phrases181
Exercises182
Unit 10183
Dialogue Samples Taking Orders183
Ordering Steak184
Ordering Dessert184
Useful Expressions185
Situational Dialogues187
Text A French Cuisine187
New Words190
Phrases192
Notes193
Exercises194
Text B Japanese Cuisine196
New Words198
Phrases199
Exercises199
Unit 11201
Dialogue Samples Paying in Cash201
Paying with Credit Card201
Handling a Complaint about a Wrong Bill202
Useful Expressions202
Situational Dialogues205
Text A Credit Cards205
New Words208
Phrases210
Abbreviations211
Notes211
Exercises213
Text B Different Types of Credit and Debit Cards215
New Words218
Phrases218
Exercises219
Unit 12220
Dialogue Samples Asking About the Recreation and Fitness Center220
At the Bowling Room221
At the Indoor Swimming Pool221
Useful Expressions222
Situational Dialogues225
Text A Fitness Center225
New Words228
Phrases231
Notes231
Exercises232
Text B Choosing Exercise for Better Health235
New Words238
Phrases240
Exercises240
附录 参考答案241