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人员管理 英文版PDF|Epub|txt|kindle电子书版本网盘下载
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- (英)汉克·威廉姆斯(Hank Williams)著 著
- 出版社: 北京:中国人民大学出版社;普兰蒂斯霍尔出版公司
- ISBN:7300024971
- 出版时间:1997
- 标注页数:248页
- 文件大小:9MB
- 文件页数:257页
- 主题词:
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图书目录
ContentsIntroduction1
The aim1
The reader2
The reading2
The words4
My background4
Influences5
Part 1:Choices1 What kind of manager are you?9
Doers and developers10
External factors11
Internal factors13
The excuses:time and skill14
Delegation15
Summary17
2 Areas of involvement19
Activity20
Performance21
Activity/performance overlap22
Career23
Life24
Overview26
Summary28
3 Influencing factors30
The organization30
The people39
You49
Part 2:Planning4 The performance management process61
Overall objectives63
Levels of objective64
Goal setting69
Objectives and processes72
The problems with appraisals73
The on-going process74
Summary77
5 Planning appraisals79
Preparing the agenda80
Identifying outcomes90
Diagnosing performance problems96
Strategies and solutions98
Creating the appropriate climate103
Summary111
6 Planning coaching113
Being proactive115
Prioritizing your coaching effort116
Identifying helping strategies125
Summary139
Part 3:Skills7 Preface143
Interactive skills143
The five components145
Developing interactive skills146
8 Climate148
Starting up150
Encouraging openness157
Summary:managing climate163
9 Clarity165
Structuring166
Seeking clarification177
Reacting clearly178
Summary:providing clarity181
10 Content183
Principles184
Structure187
Skills193
Summary:managing content203
11 Commitment205
The basis of resistance206
Strategies for developing need210
Planning a persuasion214
Skills215
Strategic questions216
Summary:generating commitment222
12 Confrontation224
The avoidance cycle225
Facing things early227
Monitoring your feelings229
Facing things effectively230
Summary:handling confrontation240
Index243