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秘书英语（初级）3

第一单元　问候（Greetings）3

Part Ⅰ．Listening and Speaking:Greetings3

Part Ⅱ．Reading Comprehension6

Passage One:English Manners6

Passage Two:French Manners9

Part Ⅲ．Practical Writing:Signs and Warnings12

Part Ⅳ．Translation:Greetings14

Reference Keys to the Exercises14

第二单元　接待来宾（Receiving Guests）17

Part Ⅰ．Listening and Speaking:Receiving Guests17

Part Ⅱ．Reading Comprehension19

Passage One:Duties of a Qualified Secretary19

Passage Two:Treating Everyone Courteously22

Part Ⅲ．Practical Writing:Notes25

Part Ⅳ．Translation:Visiting Friends28

Reference Keys to the Exercises28

第三单元　建议Ⅰ（Giving,Accepting and Rejecting Advice）31

Part Ⅰ．Listening and Speaking:Giving,Accepting and Rejecting Advice31

Part Ⅱ．Reading Comprehension34

Passage One:Table Manners34

Passage Two:Taboo Topics37

Part Ⅲ．Practical Writing:Notice（Ⅰ）39

Part Ⅳ．Translation:Launching and Ending a Conversation41

Reference Keys to the Exercises41

第四单元　提供帮助（Offering Help）44

Part Ⅰ．Listening and Speaking:Offering Help44

Part Ⅱ．Reading Comprehension47

Passage One:Business Etiquette47

Passage Two:Business Dinners49

Part Ⅲ．Practical Writing:Notice（Ⅱ）52

Part Ⅳ．Translation:Encouraging Persons55

Reference Keys to the Exercises55

第五单元　请示与指示（Asking for and Giving Instructions）58

Part Ⅰ．Listening and Speaking:Asking for and Giving Instructions58

Part Ⅱ．Reading Comprehension62

Passage One:Causes of Making People Feel Stressful62

Passage Two:Looking Busy65

Part Ⅲ．Practical Writing:Schedule67

Part Ⅳ．Translation:Focusing Attention and Discussion69

Reference Keys to the Exercises70

第六单元　打电话（Making a Telephone Call）72

Part Ⅰ．Listening and Speaking:Making a Telephone Call72

Part Ⅱ．Reading Comprehension75

Passage One:Telephone Etiquette75

Passage Two:How to Deal with a Distracting Phone Call77

Part Ⅲ．Practical Writing:Agenda79

Part Ⅳ．Translation:Invitations and Offerings82

Reference Keys to the Exercises82

第七单元　道谢与应答（Expressing and Responding to Thanks）85

Part Ⅰ．Listening and Speaking:Expressing and Responding to Thanks85

Part Ⅱ．Reading Comprehension88

Passage One:Differences in Replying to Compliments88

Passage Two:The English and Money90

Part Ⅲ．Practical Writing:Formal Invitations92

Part Ⅳ．Translation:Eating Out95

Reference Keys to the Exercises95

第八单元　道歉与应答（Apologizing and Responding）98

Part Ⅰ．Listening and Speaking:Apologizing and Responding98

Part Ⅱ．Reading Comprehension101

Passage One:Changing Work Patterns in the United States101

Passage Two:A Job Is More than the Work105

Part Ⅲ．Practical Writing:Posters107

Part Ⅳ．Translation:Apologizing and Good-byes109

Reference Keys to the Exercises109

秘书英语（中级）115

第一单元　问讯（Asking for Information）115

Part Ⅰ．Listening and Speaking:Asking for Information115

Part Ⅱ．Reading Comprehension118

Passage One:How to Persuade118

Passage Two:The Importance of the Outline120

Part Ⅲ．Practical Writing:The Format of a Business Letter122

Part Ⅳ．Translation:Using Passive Voice128

Reference Keys to the Exercises129

第二单元　邀请与应答（Making and Responding to an Invitation）131

Part Ⅰ．Listening and Speaking:Making and Responding to an Invitation131

Part Ⅱ．Reading Comprehension135

Passage One:Tourist Industry at the Ready135

Passage Two:Ambushed by the Advertisers137

Part Ⅲ．Practical Writing:Routine Requests139

Part Ⅳ．Translation:Using Infinitive143

Reference Keys to the Exercises144

第三单元　祝贺（Extending Congratulations）146

Part Ⅰ．Listening and Speaking:Extending Congratulations146

Part Ⅱ．Reading Comprehension149

Passage One:The Importance of Congratulatory Letters149

Passage Two:Our Needs Determine Our Reaction151

Part Ⅲ．Practical Writing:Letters of Acknowledgement152

Part Ⅳ．Translation:Using Gerund155

Reference Keys to the Exercises156

第四单元　建议Ⅱ（Giving,Accepting and Rejecting Advice）158

Part Ⅰ．Listening and Speaking:Giving,Accepting and Rejecting Advice158

Part Ⅱ．Reading Comprehension162

Passage One:The Post and Telecommunication Industrial Corporation162

Passage Two:3G Mobile Phones165

Part Ⅲ．Practical Writing:Persuasive Request Letters167

Part Ⅳ．Translation:Using Participle170

Reference Keys to the Exercises171

第五单元　旅行（Talking About Traveling）173

Part Ⅰ．Listening and Speaking:Talking About Traveling173

Part Ⅱ．Reading Comprehension176

Passage One:Travel with a Travel Agent（Ⅰ）176

Passage Two:Travel with a Travel Agent（Ⅱ）179

Part Ⅲ．Practical Writing:Refusal Letters181

Part Ⅳ．Translation:Using Modal Verb185

Reference Keys to the Exercises185

第六单元　家庭、学习、工作与运动（Talking About Family,Study,Work and Sports）188

Part Ⅰ．Listening and Speaking:Talking About Family,Study,Work and Sports188

Part Ⅱ．Reading Comprehension192

Passage One:Business Etiquette（Ⅰ）192

Passage Two:Business Etiquette（Ⅱ）195

Part Ⅲ．Practical Writing:Claim and Adjustment Letters197

Part Ⅳ．Translation:Using Negative Word200

Reference Keys to the Exercises201

第七单元　电话交谈（Telephone Conversations）204

Part Ⅰ．Listening and Speaking:Telephone Conversations204

Part Ⅱ．Reading Comprehension208

Passage One:Arranging for Travel Funds208

Passage Two:Training Your Boss210

Part Ⅲ．Practical Writing:Sales Letters214

Part Ⅳ．Translation:Using"it"217

Reference Keys to the Exercises218

第八单元　节假日（Talking About Festivals）220

Part Ⅰ．Listening and Speaking:Talking About Festivals220

Part Ⅱ．Reading Comprehension224

Passage One:Grand Hotel Beijing224

Passage Two:Tong Ren Tang226

Part Ⅲ．Practical Writing:Public Relations Letters228

Part Ⅳ．Translation:Using Conjunction231

Reference Keys to the Exercises232

秘书英语（高级）237

第一单元　创办企业（Starting Businesses）237

Part Ⅰ．Listening and Speaking:Starting Businesses237

Part Ⅱ．Reading Comprehension241

Passage One:Starting Businesses（Ⅰ）241

Passage Two:Starting Businesses（Ⅱ）244

Part Ⅲ．Practical Writing:Letters of Introduction/Certification247

Part Ⅳ．Translation:Change of Ownership and Beneficiary251

Reference Keys to the Exercises252

第二单元　企业管理（Business Management）255

Part Ⅰ．Listening and Speaking:Business Management255

Part Ⅱ．Reading Comprehension259

Passage One:Business Management（Ⅰ）259

Passage Two:Business Management（Ⅱ）261

Part Ⅲ．Practical Writing:Letters of Invitation263

Part Ⅳ．Translation:Effective Date266

Reference Keys to the Exercises267

第三单元　人力资源（Human Resources）269

Part Ⅰ．Listening and Speaking:Human Resources269

Part Ⅱ．Reading Comprehension273

Passage One:Human Resources（Ⅰ）273

Passage Two:Human Resources（Ⅱ）276

Part Ⅲ．Practical Writing:Memorandum278

Part Ⅳ．Translation:Exclusions and Limitations282

Reference Keys to the Exercises282

第四单元　产品与服务（Product and Service）286

Part Ⅰ．Listening and Speaking:Product and Service286

Part Ⅱ．Reading Comprehension289

Passage One:Product and Service（Ⅰ）289

Passage Two:Product and Service（Ⅱ）292

Part Ⅲ．Practical Writing:Minutes294

Part Ⅳ．Translation:Provisional Contract300

Reference Keys to the Exercises300

第五单元　市场营销（Marketing）303

Part Ⅰ．Listening and Speaking:Marketing303

Part Ⅱ．Reading Comprehension305

Passage One:Marketing（Ⅰ）305

Passage Two:Marketing（Ⅱ）308

Part Ⅲ．Practical Writing:News Releases310

Part Ⅳ．Translation:Contract of Employment314

Reference Keys to the Exercises314

第六单元　财务管理（Finance）316

Part Ⅰ．Listening and Speaking:Finance316

Part Ⅱ．Reading Comprehension319

Passage One:Financing Basics319

Passage Two:Financing Rules Announced321

Part Ⅲ．Practical Writing:Proposals324

Part Ⅳ．Translation:Terms of Payment332

Reference Keys to the Exercises332

第七单元　筹备会议（Preparing a Meeting）335

Part Ⅰ．Listening and Speaking:Preparing a Meeting335

Part Ⅱ．Reading Comprehension338

Passage One:Conference（Ⅰ）338

Passage Two:Conference（Ⅱ）340

Part Ⅲ．Practical Writing:Reports343

Part Ⅳ．Translation:Labor Management349

Reference Keys to the Exercises349

第八单元　处理投诉（Settling Complaints）351

Part Ⅰ．Listening and Speaking:Settling Complaints351

Part Ⅱ．Reading Comprehension354

Passage One:Legal Documents（Ⅰ）354

Passage Two:Legal Documents（Ⅱ）356

Part Ⅲ．Practical Writing:Special Occasion Speeches359

Part Ⅳ．Translation:Liabilities for Breach of the Contract366

Reference Keys to the Exercises367

词汇表（Words ＆ Expressions）369