Project management best practices achieving global excellencePDF|Epub|txt|kindle电子书版本网盘下载

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1 UNDERSTANDING BEST PRACTICES1

1.0 Introduction1

1.1 Project Management Best Practices： 1945-19601

1.2 Project Management Best Practices： 1960-19853

1.3 Project Management Best Practices： 1985-20066

1.4 Best Practices Process11

1.5 Definition of a Best Practice12

1.6 Strategic Best Practices17

1.7 Sources of Best Practices19

1.8 What to Do with a Best Practice28

1.9 Critical Questions29

1.10 Levels of Best Practices30

1.11 Common Beliefs32

1.12 Best Practices Library33

1.13 Best Practices in Action： Satyam36

1.14 Best Practices in Action： DFCU Financial38

1.15 Best Practices in Action： Two Degrees42

1.16 Halifax Community Health Systems43

1.17 Best Practices in Action： DTE Energy44

1.18 Best Practices in Action： Amontis48

1.19 Best Practices in Action： Computer Associates （CA）53

1.20 PM Elite： Best Practice in Software PM at Infosys56

2 FROM BEST PRACTICE TO MIGRAINE HEADACHE61

2.0 Introduction61

2.1 Good Intentions Becoming Migraines61

2.2 Enterprise Project Management Methodology Migraine63

2.3 Customer Satisfaction Migraine63

2.4 Migraine Resulting from Responding to Changing Customer Requirements64

2.5 Reporting Level of PMO Migraine65

2.6 Cash Flow Dilemma Migraine66

2.7 Scope Change Dilemma Migraine67

2.8 Outsource or Not Migraine67

2.9 Migraine of Determining When to Cancel a Project68

2.10 Migraine of Providing Project Awards68

2.11 Migraine from Having Wrong Culture in Place69

2.12 Sources of Smaller Migraines70

2.13 Ten Uglies of Projects74

3 JOURNEY TO EXCELLENCE83

3.0 Introduction83

3.1 The Light at the End of the Tunnel85

3.2 Motorola88

3.3 Texas Instruments89

3.4 EDS90

3.5 Exel Corporation93

3.6 Hewlett-Packard101

3.7 DTE Energy104

3.8 Quixtar105

3.9 Convergent Computing108

3.10 KeyBank110

3.11 Nortel112

3.12 Halifax Community Health Systems114

3.13 Avalon Power and Light115

3.14 Roadway116

3.15 Defcon Corporation118

3.16 Kombs Engineering119

3.17 Williams Machine Tool Company120

3.18 Swagelok Company121

3.17 City of Chandler， Arizona： Information Technology122

4 PROJECT MANAGEMENT METHODOLOGIES135

4.0 Introduction135

4.1 Excellence Defined136

4.2 Recognizing the Need for Methodology Development140

4.3 Critical Components144

4.4 Project Management Tools146

4.5 General Motors Powertrain Group149

4.6 Ericsson Telecom AB150

4.7 Nortel153

4.8 Benefits of Standard Methodology153

4.9 Sherwin-Williams154

4.10 Antares Management Solutions158

4.11 Westfield Group160

4.12 Implementing Methodology163

4.13 Ceridian164

4.14 Overcoming Development and Implementation Barriers167

4.15 QA167

4.16 Exel174

4.17 Halifax Community Health Systems182

4.18 Orange Switzerland185

4.19 Ontario Public Service189

4.20 Convergent Computing195

4.21 EDS199

4.22 DTE Energy201

4.23 Motorola207

4.24 SAIC/RMA208

5 INTEGRATED PROCESSES213

5.0 Introduction213

5.1 Understanding Integrated Management Processes213

5.2 Evolution of Complementary Project Management Processes215

5.3 Convergent Computing220

5.4 CIT221

5.5 Total Quality Management223

5.6 Concurrent Engineering226

5.7 Risk Management226

5.8 Boeing Aircraft231

5.9 Interacting Risks： The Space Shuttle Columbia Disaster232

5.10 Change Management237

5.11 Other Management Processes238

5.12 Johnson Controls239

5.13 Visteon Corporation246

5.14 Ford Motor Co. Electrical/Electronics Systems Engineering250

5.15 Satyam Computer Services259

5.16 EDS268

5.17 Eamed Value Measurement269

5.18 DTE Energy269

5.19 Halifax Community Health Systems271

6 CULTURE273

6.0 Introduction273

6.1 Creation of a Corporate Culture274

6.2 Corporate Values275

6.3 Types of Cultures275

6.4 Corporate Cultures at Work276

6.5 Anderson Development Company279

6.6 Project Management and Culture286

6.7 Orange Switzerland288

6.8 Motorola290

6.9 McElroy Translation290

6.10 Halifax Community Health Systems293

6.11 DTE Energy294

6.12 EDS294

6.13 Convergent Computing295

7 MANAGEMENT SUPPORT297

7.0 Introduction297

7.1 Visible Support from Senior Managers297

7.2 Project Sponsorship298

7.3 Excellence in Project Sponsorship302

7.4 Empowerment of Project Managers303

7.5 Management Support at Work305

7.6 Motorola307

7.7 DTE Energy308

7.8 Halifax Community Health Systems308

8 TRAINING AND EDUCATION311

8.0 Introduction311

8.1 Training for Modern Process Management311

8.2 International Institute for Learning312

8.3 School of Project Management316

8.4 Identifying Need for Training318

8.5 Selecting Students318

8.6 Fundamentals of Project Management Education319

8.7 Designing Courses and Conducting Training320

8.8 Measuring Returm on Investment322

8.9 Competency Models323

8.10 Effective Training Programs324

9 INFORMAL PROJECT MANAGEMENT327

9.0 Introduction327

9.1 Informal versus Formal Project Management327

9.2 Trust330

9.3 Communication331

9.4 Cooperation334

9.5 Teamwork334

9.6 Color-Coded Status Reporting335

9.7 Informal Project Management at Work335

10 BEHAVIORAL EXCELLENCE337

10.0 Introduction337

10.1 Situational Leadership337

10.2 Conflict Resolution340

10.3 Staffing for Excellence342

10.4 Virtual Project Teams344

10.5 Rewarding Project Teams346

10.6 Keys of Behavioral Excellence349

10.7 Convergent Computing353

10.8 EDS354

10.9 Hartford365

10.10 Symcor359

11 MEASURING RETURN ON INVESTMENT ON PROJECT MANAGEMENT TRAINING DOLLARS363

11.0 Introduction363

11.1 Project Management Benefits364

11.2 Growth of ROI Modeling365

11.3 The ROI Model366

11.4 Planning Life-Cycle Phase368

11.5 Data Collection Life-Cycle Phase370

11.6 Data Analysis Life-Cycle Phase373

11.7 Reporting Life-Cycle Phase377

11.8 Conclusions378

12 THE PROJECT OFFICE379

12.0 Introduction379

12.1 Types of Project Offices 38t381

12.2 Universal Underwriters Group381

12.3 Ceridian382

12.4 Stonebridge Group385

12.5 Motorola386

12.6 DTE Energy387

12.7 Halifax Community Health Systems388

12.8 KeyBank389

12.9 Satyam389

12.10 Exel394

12.11 Hewlett-Packard397

12.12 EDS400

12.13 Ameren401

13 SIX SIGMA AND THE PROJECT MANAGEMENT OFFICE409

13.0 Introduction409

13.1 Project Management-Six Sigma Relationship409

13.2 Involving the PMO411

13.3 Traditional versus Nontraditional Six Sigma412

13.4 Understanding Six Sigma415

13.5 Six Sigma Myths417

13.6 Use of Assessments419

13.7 Project Selection422

13.8 Typical PMO Six Sigma Projects424

Index427